The Villages Medical Centre
Send Barns Lane, Send,
Tel: 01483 226330
Registering as a Patient
We have an open list and welcome requests for registration from patients who live in or have moved into the area. If you wish to register at The Villages Medical Centre, please bring along your medical card and two forms of identification such as your your Passport, driving licence or council tax bill. Do not worry if you have mislaid your medical card as we will ask you to complete a simple form in its place.
If you have just entered the UK we will need evidence that you have a settled purpose in the UK and can demonstrate that you will be in this area for a minimum of six months.
We will also ask you to fill out a new patient questionnaire so that we are aware of your medical history.
We offer new patient health checks to all new patients within 6 months of registration to cover height, weight and blood pressure. Please ask for an appointment with the Senior Healthcare Assistant.The Practice is open from 8.00 am to 6.30 pm Monday to Friday. We also offer GP appointments on Monday evenings until 8.15pm and on Friday evenings until 8pm, and on Tuesday morning from 7.30am. You would need to have pre-booked your appointment.
How to See Your Doctor
We offer a range of appointments to be as flexible as possible to try and suit the needs of the practice population.
- Urgent cases are seen on the same day.
- For non-urgent cases, we aim to offer an appointment with a GP within 48 hours, but if you wish to see a particular Doctor please ask and we will do our best to accommodate your request.
- There are also telephone appointments available every day so that you can speak to a doctor or a nurse.
- Appointments can be booked up to 4 weeks in advance.
We ask that you please try and give the Practice adequate notice if you need to cancel an appointment so that we can offer the appointment to someone else.
Please remember that an appointment is for 10 minutes and is for one person only. Please book a separate consultaiton for each member of your family who wishes to see the doctor or nurse.
We try to avoid patients having to wait more than 20 minutes for their GP appointment to start. However, this is sometimes unavoidable. Our GPs will always try to deal with all your problems at one appointment if they can, but if you have more than one problem to discuss, it would be a considerable help to let your GP know at the start of your consultation in order to prioritise the problems
Booking Appointments On-Line
If you would like to use this service, please apply by coming into the Practice and bringing two forms of I.D, for example, your latest utility bill and Driving Licence or Passport. We cannot issue any access details without proof of identity. This is an important form of security, preventing others booking appointments or requesting prescriptions in your name. For confidentiality reasons, please note that we cannot issue access details by post or allow individuals to register for internet access for someone else. It is also not possible to register children under the age of 16 for internet access. If you wish to book an appointment for your child, you can do so by using your own log-in adding the name of your child in the comment section, for example 'for George, son'.
The facility of booking an appointment on-line is a reasonably new service and will be introduced gradually. We will make more appointments available on-line as patient demand for the service grows.
The Practice will take every precaution to ensure that your Emis Access application form is secure. It is your responsibility to ensure that your Emis Access account remains secure. You are able to terminate or reset your Emis Account at any time by contacting the Surgery in writing. You may wish to do this if you think someone else knows your logging in details, or if you have shared details with a family member or partner and now longer wish them to know these details.
Once you have registered, you will be given a unique PIN number and access code, you can then start to use the system.
Please note - you will only need to register once, this will give you access to both the online appointments and repeat prescription services.
Home visits are for patients who are too ill to come to the Surgery. When possible, please try and make a request for a home visit before 11.00 am, giving the patient's name, address and telephone number and a brief summary of the medical problem.
Out of Hours
Please continue to call 999 for life threatening emergencies that require an immediate response.
If you have an medical problem which is not life-threatning but which cannot wait until the Surgery re-opens, please dial 111 to access the NHS111 service, which is available 24 hours per day and 365 days per year. Calls from landlines and mobile phones are free of charge.
Transport to the Surgery
If you need help with transport to the Surgery for medical appointments or collecting prescriptions and live in the Send area, please call Send Help on 01483 225255 between 10am and 12 noon on any weekday. Please try to give as much notice as possible.
If you need help with transport to the Surgery for medical appointments or collecting prescriptions and live in the Ripley area, please call Ripley Good Neighbours on 01483 210007 between 10am and noon on any weekday. Please try to give at least 24 hours notice.