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***PATIENT NOTICES - COVID-19 VIRUS***

We are open and we are operating in a safe way during the pandemic. You should contact us if you notice a change that isn't normal for you or if you have a symptom that you are worried about. If you need to get in touch, we are ready to help you safely. You will be able to talk through your concerns on the phone or via a video consultation. If needed, we can arrange tests in the safest way possible. If you need to see your GP or specialist, they will follow strict guidance on infection control to protect themselves and other patients. This will include wearing personal protective equipment and restricting the number of people allowed on the premises at any one time.

If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service https://www.nhs.uk/conditions/coronavirus-covid-19/ if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP, nurse and HCA appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Nurse and HCA appointments are currently limited to essential appointments only. Patients will be screened by telephone for all nurse and HCA appointments before being invited to attend the surgery for your appointment.  Please contact reception if you are unsure if your appointment is essential. We are no longer booking appointments face to face at reception. Please either telephone the surgery or use the patient online access service to book appointments. Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here https://111.nhs.uk/isolation-note/ if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work at home, you will not need an isolation note.

Please click here to read the leaflet for information and support during COVID-19 for adolescents aged 13-19 year old

Please click here to read the leaflet for information and support for parents during COVID-19

 Please click here to find out what support & information is available for parents & families during COVID-19

Welcome to The Villages Medical Centre

COVID-19 Stay at Home Poster

With patient’s needs at the heart of  everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as requesting a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

NHS Rock 1Thank you to the person/person(s) who left these outside the surgery in support of the NHS.NHS Rock 2

COVID-19 Handwashing Poster

General Practice Data Regulations (GDPR)

The NHS is committed to keeping your information safe and always being clear on how it is used.  The General Practice Data Regulation is a new law which applies from 25 May 2018.  It determines how your your personal data is processed, kept safe and the legal rights you have in relation to your own data.  For more information, please go to the General Practice Data Regulation page.

National Patient Data Opt-Out

The National Patient Data op-out was also introduced on 25 May 2018 but is separate to GDPR. 

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan local services and research new treatments.

The NHS wants to ensure that you and your family have the best care now and in the future.  Your health and social care information supports your individual care and also helps NHS to research, plan and improve your health and care services in England. Your confidential information is used in two ways: your individual care and research and planning.  However, you can choose whether your confidential patient information is used for research and planning.  To find out more or to opt out, please visit: nhs.uk/your-nhs-data-matters  or call 0300 303 5678

(Site updated 05/06/2020)
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