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If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Please either telephone the surgery or use the patient online access service to book appointments. We are no longer booking appointments face to face at reception. Patients will be screened by telephone for all pre-booked nurse and HCA appointments.  Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work at home, you will not need an isolation note.


Non-Emergency Patient Transport


Non-Emergency Patient Transport in Surrey (NEPTS)

NEPTS provides transport for patients who have a medical reason that means they are not able to travel for treatment by another method. It includes the following journeys:

  • To a planned outpatient appointment
  • To hospital for a planned admission
  • Home from hospital following your discharge
  • Home to the Surrey area from hospitals in other areas of the country

Making Bookings

  • You can book your transport through the NEPTS Patient Zone (see below), or
  • By calling the Central Booking Line on 0300 123 9840 between 08:00 and 18:00, Monday to Friday

Please note: your first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. You can the use the NEPTS Patient Zone to book subsequent journeys, manage your booked and check your journey status. You can find the NEPTS Patient Zone at in the 'Manage my booking online' section, or by going direct to

If you are hearing impaired and use a service such as Typetalk you can call the Central Booking Line through them, and we will process your booking as usual.

You will need to have the following information with you in order to make a NEPTS booking:

  • Name
  • NHS number
  • Date of Birth
  • Home address and contact phone number
  • GP Practice
  • Mobility and care requirement
  • Relevant health issues
  • Care package details
  • Home access information, including key codes if applicable
  • Date and time of travel required
  • 'From' and 'to' destinations, including specific clinic details if appropriate

When you book your journey you can request the following SMS Text notifications (or voice message to your landline if you don't have a mobile phone) to be sent to you:

  • Confirmation of your journey, to be sent to you between 24 and 48 hours in advance of your journey
  • A message to tell you that your vehicle is on the way

Who is eligible for NEPTS?

The NEPTS service is only available to eligible patients. You are considered eligible if:

  • Your medical condition is such that you require the skills and support of NEPTS staff during or after your journey, and/or it would be detrimental to your condition or recovery to travel by other means.
  • Your medical condition affects your mobility to such an extent that you would be unable to access healthcare and/or it would be detrimental to your condition or recovery to travel by other means.

You may also travel if you are the recognised parent or guardian of a child being transported by NEPTS. You are not eligible if:

  • You are not attending a primary care service, such as routine GP or health centre appointment
  • You are not an NHS patient
  • You require transport outside England, Scotland and Wales

What are my options if I am not eligible?

If you are ineligible for NEPTS we will direct you to the local council who have details of alternative transport options in your local area, such as voluntary transport groups (Send Help & Ripley Good Neighbours), private taxis or public transport. The Healthcare Travel Costs Scheme may also provide help with the cost of fares: see

What are my responsibilities?

In order for us to provide an efficient and timely service to all our patients we ask that you please:

  • Make sure that you are ready on time so that there are no unnecessary delays when we collect you
  • Answer all questions relating to the eligibility criteria as accurately as possible and make sure that you have your NHS number to hand (this is often show on your appointment letter, or is available from your GP)
  • Make us aware as soon as possible if your appointment is cancelled, you no longer require your transport or you need to amend your booking in any way

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website