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***URGENT PATIENT NOTICE - COVID-19 VIRUS***

If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service https://www.nhs.uk/conditions/coronavirus-covid-19/ if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Please either telephone the surgery or use the patient online access service to book appointments. We are no longer booking appointments face to face at reception. Patients will be screened by telephone for all pre-booked nurse and HCA appointments.  Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here https://111.nhs.uk/isolation-note/ if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work at home, you will not need an isolation note.

 

Patient Participation Group

commentsThe Patient Participation Group was established in April 2011.  It is comprised of GPs, practice staff and patients of the practice who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by the practice to the patients.

The PPG have set up an e-mail address thevillagesppg@gmail.com In addition to this, we run a Patient Survey (Reference) Group, this is an online group only contacted via email in order to complete patient surveys a few times a year.

The PPG have set up a facebook page: www.facebook.com/villagesmedicalcentrePPG


If you are happy for us to contact you occasionally by email to ask you to complete a patient survey please click the link below to open the sign-up form and complete all the fields.where you can contact them directly to ask for matters to be raised at PPG meetings, or leave feedback on the service you receive from the practice.  This e-mail is monitored by a patient member of the PPG.

There is an automated message which confirms delivery of your e-mail but explains that no individual response will be made.  Please be assured that any comments left will be considered to be anonymous, unless you indicate otherwise.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

 

Please note that no medical information or questions will be responded to.

Many thanks for your assistance

 

 


The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.



 
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